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Streamlined access to civic services

Lorraine Graves   Sep-28-2017

Fitness centre passes can be stored on a cell phone with the city’s app so that users can just swipe with their phone.

Photo courtesy City of Richmond


The City of Richmond has become famous for their one stop shopping approach to dealing with citizens’ needs and inquiries. Now, their can-do attitude is extending to the online world with their One Step program.

Once you create your username and login, that’s all you need to access all the City of Richmond services available online, regardless of which department or service you access. From there, you can customize your user profile so that you only have to enter information one time.

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This saves the time required to look up things like your recreational membership number, legal description of your address, or your tax roll number.

According to city spokesperson, Ted Townsend, “Users can create a new customer profile through the MyRichmond portal by clicking on the Sign Up button on the top menu bar on the City website’s homepage at www.richmond.ca. Initially, this profile will also provide enhanced access to the City’s online Report A Problem customer feedback system, which allows users to pose questions, file service requests or provide other feedback about civic services.”

There is also a smartphone app, RichmondBC, that gives users access to city services including the option of a Digital Recreation Membership Pass to negate the need for carrying, and sometimes losing, a separate card.

So, whether applying for a building permit, registering for a class, or looking for a specific service, Richmondites can start each search with all their information already in hand.

“This new industry-leading profile service will become the only profile that our customers will need to use in order to engage with the City,” said Mayor Malcolm Brodie. “It enables ease of use for our customers by ensuring that they only have to remember one login and password in order to identify themselves. Other applications will be integrated to use this profile service in the coming year.


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