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Due to Canada Post’s rotating strike action, Richmond residents and businesses may experience delays in receiving their Quarter 3 metered utility bills which were mailed out on October 30, 2025.
Photo by Jaana Björk
Richmond advises of possible metered utility bill delivery delays
Published 1:36 PST, Wed November 5, 2025
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Due to Canada Post’s rotating strike action, Richmond residents and businesses may experience delays in receiving their Quarter 3 metered utility bills, which were mailed out on October 30, 2025. Mail processing and delivery times may vary daily depending on strike activity.
What to know
· The due date for payment is Thursday, December 4, 2025.
· Outstanding balances paid on or before the due date will receive a 10 per cent discount.
· A 10 per cent discount will not be applied to late payments, regardless of whether a notice was received.
How to get billing information
· Register for a MyRichmond account to view your utility account.
· Call the Tax Department at 604-276-4145.
· In person at City Hall (6911 No. 3 Road), Monday to Friday, 8:15 a.m. to 5 p.m.
Payment options
- Online using a credit card
- richmond.ca/PayUtilities with the account number and access code found on the utility notice
- A 2 per cent service fee will be applied
- At a financial institution
- Online or telephone banking, bank machine/ATM or in person
- Allow a minimum of two business days for the payment to reach the city
- Keep the bank receipt as proof of payment
- In the drop box at City Hall
- Located at west entrance
- Include the utility bill stub with the cheque payment
- Do not deposit cash as it will not be processed
- In person at City Hall
- Business hours are Monday to Friday, 8:15am to 5:00pm (closed on Statutory holidays)
- Accepted payment options are: cheque, debit card and credit card
- Cash is not accepted
- A 2 per cent service fee will be applied to credit card payments
- Cheques must be made payable to the City of Richmond
- Cheques post-dated for the due date are accepted
If a payment is made by mail, the postmark date is not accepted as proof of on-time payment.
For more information, visit richmond.ca/UtilityFees.
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