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Sandhar Trucking serving Richmond for decades

By Samuel Cheng

Published 3:00 PST, Tue March 1, 2022

In the first part of a series on Richmond’s business roots, we share the story of Sandhar Trucking.

Founded in Richmond over 30 years ago, Sandhar Trucking Ltd. has grown from its humble roots of a single truck.

Since then, Parm and Jas Sandhar’s five-tonne truck has become a fleet and a 9,290 square metre (100,000 square foot) warehouse. Sandhar is also one of the only local trucking companies that services all the nearby ports and rails.

General manager Aaron Sandhar is the founders’ son. He credits his parents for noticing and capitalizing on the shortage and increasing demand of the trucking industry.

With the goal of providing a better life for their family, Parm and Jas worked hard and persevered through the challenges and difficult times.

“Every day is different and we are always faced with new challenges. There (are) so many different parties involved in the supply chain. If an issue occurs in any (of the) steps (along) the way, it can cause a ripple effect in the industry,” says Aaron. “Other challenges that can affect our business can come from weather and regulations.”

Apart from being diligent and assiduous, the company attributes its success to its customers. Positive feedback and customer referrals helped the enterprise steadily grow and expand.

“We pride ourselves on our high level of customer service and our capability of finding the best transportation solution that meets our customers’ needs,” says Aaron.

Due to the pandemic, the demand for delivering and transporting services is higher than ever. This pushed Sandhar to expand the size of its fleet and the capacity of its warehouse.

Amid its growth and booming business, the company also aims to keep its employees happy.

“(We) create a positive work environment where our employees can have fun (and) get (the) work done at the same time. This translates into a positive experience for our customers (as well),” says Aaron.

It’s also important to retain customers.

“(We) address their needs and concerns immediately. If (a) customer (is) having an issue, we are very quick at responding to (the problem) and providing a solution,” says Aaron.

The company has been active in the community through building long-term relationships with local businesses and supporting sports teams like the Richmond Youth Soccer Association.

Aaron offers a piece of advice to future entrepreneurs: “Never stop learning. The more knowledge you have about your industry, the better you’ll be able to serve your customers.”

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