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Richmond services for people experiencing homelessness

By Hannah Scott, Local Journalism Initiative reporter

Published 4:20 PDT, Mon April 27, 2020

Last Updated: 4:32 PDT, Mon April 27, 2020

Richmond COVID-19 homelessness guide provides assistance

Richmond has a new resource guide for people experiencing homelessness during the COVID-19 pandemic.

The guide is part of Richmond’s homelessness strategy, developed in collaboration with various community partners. 

It is available through service providers across Richmond and online at 

It outlines resources available to individuals experiencing homelessness during the COVID-19 pandemic, says city spokesperson Clay Adams. Services include meal programs, counselling, crisis lines, bathroom and shower facilities.

Richmond’s homelessness strategy is intended to guide work over a period of ten years (2019-2029). During its creation, the city liaised with a number of community groups and individuals, including residents with lived experience.

At least 70 individuals experience homelessness in Richmond, according to the 2017 Metro Vancouver Homeless Count. Non-profit service providers, who collectively serve over 190 clients experiencing homelessness, estimate the number to be much higher.

People experiencing homelessness during the COVID-19 pandemic can turn to the following resources for help.

COVID-19 information and services


If you are experiencing any of the following severe COVID-19 symptoms, call 9-1-1 or go directly to the nearest emergency department:

• Severe difficulty breathing

• Severe chest pain

• Having a very hard time waking up

• Feeling confused

• Losing consciousness

Richmond Primary Care Network phone triage service 

• Health information and resources for COVID-19 related concerns

• Line open from Monday to Friday, 9 a.m. to 6 p.m.

• Service available to all Richmond residents in multiple languages at 604-278-9711, extension 4153

HealthLink BC provides a free provincial health information and advice phone line on any COVID-related concerns by calling 8-1-1.

Outreach Services

CHIMO community services 

• Information and support services, including assistance with housing and benefit applications

• Homelessness prevention program

• Rent bank

• Outreach workers available by phone (604-279-7077) or email (

Turning Point Recovery Society—outreach and resource support program

• Outreach support for substance use and mental health programs and services

• Outreach workers on-site at Brighouse Park (corner of Minoru and Granville beside lacrosse box) Monday to Thursday, noon to 1 p.m. handing out bagged lunches and other supplies

• Outreach workers also available by phone (604-644-7247) from Monday to Friday, 9 a.m. to 5 p.m.

Crisis lines

• CHIMO community services crisis line, open 8 a.m. to midnight every day—call 604-279-7070 for free and confidential crisis support

• Greater Vancouver crisis line, open 24/7—call 604-872-3311 for free and confidential crisis support and suicide intervention

Counselling services

• Richmond mental health and substance use—call 604-204-1111 for all mental health and substance use services in Richmond, through Vancouver Coastal Health


• Salvation Army’s Richmond House Shelter (12040 Horseshoe Way) provides emergency shelter space for men and women, as well as three meals a day, recreation activities and other assistance—call ahead to check space availability (604-276-2490)

No or low cost community meals

Church on Five (10200 No. 5 Rd)

• Free take-out meals, Wednesdays at 6 p.m.

Richmond Food Bank (5800 Cedarbridge Way)

• Free pre-packed food hampers, Monday to Saturday from 10 a.m. to 3 p.m.

Seniors Centre at Minoru Centre for Active 

Living (7191 Granville Ave) 

• Low-cost prepared meals for pickup, Monday to Friday from 10 a.m. to 2 p.m.

St. Albans Church (7260 St. Albans Rd) 

• Free take-out dinners on Tuesdays, 5:30 p.m.

• Free take-out lunches on Fridays, 11:30 a.m. to 12:30 p.m.

• Free Sunday outreach hamper delivery for homeless, at-risk and single parents

Turning Point Recover y Society
(Brighouse Park Pavilion)

• Free bagged lunches, Monday to Thursday from noon to 1 p.m.

• Free food hamper delivery by appointment to regular house-bound clients only

Toilet and washroom facilities

24 hour portable toilet services:

• 7: City of Richmond Works Yard

• 10: Hugh Boyd Park turf

• 24: Sea Island (Burkeville)

• 36: Lang Park (Saba and Buswell)

Public washrooms with showers, available from 7 a.m. to 30 minutes before sunset:

• 17: McNair Park

• 19: Minoru Park, by track

• 27: Steveston Community Centre 

Other public washroom facilities available from 6 a.m. to 10 p.m.

• 1: Alexandra Park

• 3: Blundell/West Dyke

• 4: Branscombe House

• 8: Garden City North Park

• 9: Garry Point Park

• 14: London Landing/South Dyke

• 16: McLean Park

• 18: Minoru Park, by bowling green

• 21: No. 3 Rd/South Dyke

• 22: No. 7 Rd Pier

• 28: Tait Waterfront

• 29: Terra Nova / North Dyke & Playground

• 30: Terra Nova Middle Arm

• 32: Thomas Kidd

• 33: Middle Arm Park

Other public washroom facilities available from 7 a.m. to 30 minutes before sunset

• 2: Blundell Park

• 5: Brighouse Park

• 6: Britannia Shipyards

• 11: King George Park

• 12: London Field House

• 13: London Heritage Farm

• 15: McDonald Beach

• 20: Nature House

• 23: Palmer Fieldhouse

• 25: Scout/Guide Campsite, Woodward’s Landing

• 26: South Arm Park, adjacent to pool

• 31: Terra Nova Park, red barn

• 34: West Richmond Pitch and Putt

• 35: West Richmond Community Centre, exterior east side

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