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BC simplifies mobile service card setup

By Richmond Sentinel

Published 4:22 PDT, Tue July 7, 2020

British Columbians now have more virtual options to set up their mobile BC Services Card.

These options make it easier to access online government services during the COVID-19 pandemic and in the future.

“We’re using innovation, technology and mobile options to improve the way we deliver services and programs to British Columbians,” said Citizens’ Services Minister Anne Kang. “Our new Send Video feature within the mobile BC Services Card gives people the choices and tools they need to connect with government supports and services quickly, safely and securely.”

During the COVID-19 pandemic, more people need online and telephone access to crucial government services. This is resulting in high call volumes to Service BC and an increased demand for alternative ways to verify a person’s identity in order to activate a mobile BC Services Card. To address this demand, the province has launched Send Video, a remote identity-verification option for British Columbians.

People can use Send Video within the BC Services Card app from their iPhone, iPad, Android phone or tablet to send Service BC a photo and a short video of themselves at any time, day or night. A Service BC representative reviews and verifies the person’s identity and activates their mobile BC Services Card for online use within just a few hours. This service eliminates the need to visit a Service BC Centre for in-person identity verification. 

Seventeen government services are available online with plans underway to bring more on board. British Columbians, including health professionals, businesses, government employees and students can use their BC Services Card to access these services.

One of the most popular services is StudentAid BC. As students begin to apply for StudentAid for the fall semester, they will be able to take advantage of this new service to begin and track their applications. 

The BC Services Card Verify by Video service, which launched in June 2019, allows people to use the service to launch a live video call with a Service BC representative within the BC Services Card mobile app. During the call, the representative verifies their identity and then activates their mobile BC Services Card. Send Video adds another identity verification option to the Verify by Video service.

British Columbia is the first jurisdiction in North America to use an identity-verification solution using video. 

The Verify by Video service is available through the BC Services Card mobile app. More information is available online:

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