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During the COVID-19 pandemic, the Innovative Travel Solutions team at Vancouver International Airport has developed a touchless border control kiosk that is also self-cleaning.
Photo courtesy Vancouver Airport Authority
Airport introduces self-cleaning kiosk
Published 11:14 PDT, Wed September 16, 2020
Last Updated: 2:13 PDT, Wed May 12, 2021
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Vancouver International Airport is introducing a new self-cleaning contactless border control kiosk.
The airport’s Innovative Travel Solutions is the industry’s largest and most experienced provider of kiosk-based border control solutions, having helped more than 250 million passengers safely and securely clear the border at 45 airports and seaports around the world. During the COVID-19 pandemic, the team has developed a touchless BorderXPress kiosk which is being tested at the airport (YVR).
BorderXPress kiosks help expedite the border control experience while reducing passenger wait times. Configurable to meet the immigration requirements of any border authority, the typical process for BorderXpress requires travellers to select their language, scan their travel documents and answer a few simple questions. The kiosk then produces a token that is either printed off or electronically sent to the border agency for them to make the final decision on entry or exit.
As part of the BorderXpress retrofit kit, three new features are being introduced:
- Gesture Based Technology: This new touchless technology allows users to control the on-screen cursor with hand gestures at a distance of about 30 centimetres away from the screen. Users are able to hover on the buttons and make contactless selections.
- Ultraviolet Cleaning Light: This cleaning technology bathes everything below the light, which includes the document and fingerprint scanners. After a three-minute cleaning cycle, 99.9 per cent of bacteria on surfaces will be eliminated. The kiosk also includes a built-in motion detector that will shut off the light when users are in close proximity.
- Glass Touch Screen Protector: This additional health and safety layer is an active touch screen protector that is baked into the glass during the manufacturing stage. It harnesses any light and turns it into a source that kills 99.99 per cent of microbes, including COVID-19.
Built by an airport, for airports, YVR’s Innovative Travel Solutions offers a unique industry perspective, being able to use the airport as a live test site to build the best technology prior to going to market. Two of the three technologies are currently in place at YVR’s Canada Border Services Agency hall with a prototype to test the user interface. This, in turn, allows the development team to learn and observe, incrementally improving the user experience that one day all will benefit from.
For more information about Innovative Travel Solutions, visit innovativetravelsolutions.ca.
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